Senior Creative Studio Operations Leader
Bringing cohesion to cross team collaboration and introducing automation and simplified process to enable highly talented Creatives to blow people's minds.
Driving system integration set to save an annual €120K in system fees, delivering a more flexible and cost-efficient way to engage a freelance team, plus ensuring everyone got a birthday present, and somewhere along the line, someone made me an 'Information Security Champion', meaning I was part of the project to achieve ISO certification.
Director of Operations: Europe & USA
Leading the Partner Management team to grow the business across Europe and the USA. Managing contact centre operations, training and growing multi-lingual teams, and facilitating systems integration and evolution of production processes with some super clever colleagues.
Bringing people together to devise and deploy process, CRM and payment systems to ensure our teams could take opportunities to offer additional services and boost revenue. Being part of a driven, highly aspirational senior leadership team and taking care to face challenges with the needs of our people being the main focus.
I devised and rolled out a new process to enable agents to seamlessly add value to a client's product package in a live conversation, setting up a boost in revenue worth up to €240K in the first year. And, was part of a small team who led an initiative to bring bitesize peer to peer training programmes into the company.
Head of Digital Agency Operations
Leading client contact and production of digital products for Yell's premium customers. Managing relationships with vendors across the globe. Creating simple, user friendly process for internal teams and clients. Adapting process and data reporting to deliver top quality products in keen timescales.
Redefining working relationships and practices to enable cohesion between Operations and Sales with a 'one team' initiative. Taking a forensic approach to drill down on blockers in the pipeline, and focussing on driving revenue by solving client complaints and creating smoother, more streamlined process between Yell and its digital provider partners.