A dedicated and seasoned professional with 15 years of customer-centric experience across sales, phone, chat, and email support, as well as administrative and financial tasks. Proven track record in fraud detection and marketplace quality assurance, with extensive video verification and scam investigation expertise. Adept at navigating remote work environments since 2017, demonstrating exceptional productivity and adaptability. I am seeking a dynamic role in customer support that leverages my diverse skill set and allows for continued growth in a flexible and technology-driven setting.