KYCKR (https://www.kyckr.com/) under LGC/ Team Offshore Agency - MAY 2022 - FEBRUARY 2024

Information Services Specialist

KYCKR is a business register to help with know-your-customer (KYC) processes for anti-money laundering regulations. It was established in Ireland and was a publicly traded company on the Australian Securities Exchange with operations in Ireland and Australia. The company delisted on 07 November 2022 when it was acquired by RealWise KYK AV Pty Ltd.

Tasks:

As an Information Services Specialist, we process customers’ orders of reports including Company Profile, Annual Reports, Company History, UBO, and more. We process all requested reports from different companies in all countries via the ticketing system using Zendesk.

Bawdy Tones (https://bawdytones.com/), Houston Texas General VA - SEPTEMBER 2021 - MAY 2022

Custom Waist Trainers Made For Every Bawdy Tone. Essential wear for every day and working out!

Tasks:

Addressing customer concerns and processing refunds.
Using Shopify, I talk to customers and shipments.
Update the Stakeholders on the status of the orders and provide customers feedback for better communication.

DentistFind connects patients with dental practitioners conveniently and efficiently. DentistFind's mission is to create an environment for the patient and dentist that fosters trust and understanding through education, communication, and transparency. Our website offers a directory of dentists where you can find the perfect provider for your needs all from one place. We provide webinars on dental education as well as our dental marketing course to help practitioners get ahead of the curve when it comes to their business strategies. Tasks: In charge of communicating and updating clients' requests to deliver to the team to process. Follow up each Team for the client’s request making sure it’s done on time.

Upwork Global Inc., formerly Elance-oDesk, is an American freelancing platform headquartered in Santa Clara and San Francisco, California. The company was formed in 2013 as Elance-oDesk, after the merger of Elance Inc. and oDesk Corp. The merged company was subsequently rebranded to Upwork in 2015. People all around the world use Upwork to find work as independent professionals, earning extra income and building freelance careers that fit their lifestyles. As an independent professional, you set your rates and you choose which clients to say yes to and what projects to work on.

Tasks: We identify ways to prevent and detect scams, and circumventions, and rectify violations on the marketplace for the benefit of Freelancers and Clients.

Our Team is engaged in creating appointments (Appointment Setter) for our clients for their Sales Agents to present and close a deal for Cleaning and Janitorial Services. - I manage and monitor the day-to-day business and address all client’s requests and issues. Provide coaching to Agents to improve their communication skills and check their progress.

Answering Inbound Calls, Live Chat, and Emails to Freelancers and Clients of Upwork addressing their issues and assigning them to the right team.

- Assisting customers with their banking transactions and inquiries
- Walk through customers about Internet Banking Transactions
- Promote and Sell Products and Services

- Coaching and mentoring Agents, Supervising day-to-day operations, doing daily reports and forecasts, 2 years as Team Lead.
- Assisting customers with their inquiries & bills - Selling telecommunication products like Smartphone Mobiles, Broadband Products and Landline Services - Customer & Technical Support

Client: TELECOM a New Zealand-based Telco Company

Account Executive at Manila Cordage Company
I visit old clients to check if they have new product needs. Discovering and prospecting new clients to gain more network and Sales.

ISI is an Industry Specialist in providing clients and businesses with a single source for their Electrical Wiring Systems, Structured Cabling Systems, Fiber Optic Cabling, CCTV, CATV, FDAS, PA Systems, Door Access, Raised Flooring, PABX, Wireless LAN/WAN, and UPS System.

ACCOUNT ASSOCIATE
Build up more than 30 new customers through telemarketing and client visits.
Contributed to a new side of work from Engineering Services to selling IT products.